Sales Support / Lead Follow-Up
Be the voice of a premium brand. Turn every inquiry into a lasting client relationship.
The Role
In this role, you are the first impression of CATA Stone Care. You will manage inbound inquiries, follow up on leads with relentless professionalism, and coordinate scheduling between clients and our field team. You don't need a background in stone, but you must bring high energy, polished communication, and the drive to close. Our clients are discerning homeowners who expect prompt, thoughtful responses. That's exactly what you'll deliver.
"No-Excuses" Communication Standard
Every missed call-back is a missed opportunity. We expect same-day follow-up on every lead, professional tone on every interaction, and zero dropped balls. If you thrive under that expectation, you'll thrive here.
What You Bring
Confident Communication
Clear, professional spoken and written English. Bilingual (EN/ES) is a strong plus.
High Energy & Drive
You treat every lead as a priority. You follow up without being asked twice.
Scheduling Precision
Ability to coordinate between clients and field teams without errors or missed appointments.
Tech Comfort
Experience with CRM tools, Google Workspace, or scheduling software is a plus.
Day-to-Day Responsibilities
- call
Answer inbound calls and web inquiries within one business hour.
- mark_email_read
Send follow-up emails and texts to warm leads until they convert or decline.
- event
Book and confirm appointments, coordinating with our field manager on availability.
- star
Gather client feedback post-service and request Google reviews from satisfied customers.
- trending_up
Track lead status in our CRM and report weekly conversion metrics to ownership.
The Application Process
Application Review
We look at your communication background, customer service history, and any sales experience.
Phone Screen
We'll call you, so answer. This first interaction is also part of the evaluation.
Paid Trial Period
A one-week paid trial to see how you handle live leads, communication cadence, and scheduling.
Sales Support / Lead Follow-Up
Entry to Mid Level
- location_on Remote / Southern California
- schedule Part-Time or Full-Time
- payments Base + Performance Bonus
- trending_up Growth Opportunity
Sales Support / Lead Follow-Up
Think you have what it takes to be the voice of CATA Stone Care? We'd love to hear from you.